On this page we would like to inform you that Vitamix has launched a worldwide recall of the Vitamix blade base for Ascent blenders due to a possible safety issue.
The reason for the recall is that, according to Vitamix, there is a possibility that the container could detach from the blade base, exposing the blades and creating a risk of cutting injuries. Accordingly, Vitamix is asking all customers to stop using the Vitamix blade base for Ascent high-speed blenders immediately.
Vitamix says it will provide a free safety kit in the near future. This safety kit will include a protective plastic cover for the blade base that you can easily install yourself. This will make the blade base look similar to the Personal Cup Adapter for the Vitamix Classic series. In addition, the kit contains stickers to help you screw the cups and bowls onto the blade base correctly.
Instruction video on how to assemble the safety kit
Our goal is that all customers who have purchased a Vitamix Blade Base for Ascent blenders either separately or together with a Vitamix Ascent A2300i, A2500i or A3500i blender will receive the repair kit directly from us free of charge.
Without having precise knowledge at the moment, we assume that the first safety kits can be sent out at the beginning of the fourth quarter of 2024 at the earliest.
Please enter your email address in the list if you have purchased a Vitamix blade base for Ascent blenders, we will contact you by email as soon as there is news.
Receive Vitamix Safety-Kit Information
Yes, I would like to be informed about news regarding the availability of the safety kit.
Please send me, in accordance with the Privacy Policy, information on the Vitamix Family Set recall action and the safety kit by email on a case-by-case basis and revocable at any time.
We will also keep you informed about the progress on this page and answer any questions you may have.
Questions & Answers about the Product
Ask a questionTotal 1 question(s)
Hello,
the information is extremely imprecise: "... that the container could detach from the blade base ..."
My blade base, along with the containers, has a sensor that immediately stops the motor if the containers come loose or are not screwed on properly. I consider the solution to be robust and safe and cannot understand your concern.
Question submitted by Tobias Blättler on July 25, 2024 at 17:24 o'clock
Hello Tobias Blättler,
As far as we are aware, out of 569,000 product units sold (including 225ml cups, 600ml cups, and individual blade blocks), which should have been in use millions of times in total, there have been a total of 27 cases of cuts worldwide, 19 of them in the USA alone. Even with exactly 569,000 uses, the probability of injury would be less than 0.005 percent. And it is probably even much lower. In other words, at most one person out of 21,000 individuals is affected.
Unfortunately, we currently cannot trace exactly how these cuts could have occurred and whether the operating instructions in the user manual were followed during use. The severity of the cuts is also unknown to us.
Thankfully, in our customer base, not a single case is known to us.
Under normal circumstances, as described, the blade should come to an immediate stop as soon as the container loosens from the blade base, even before one could detach the cup from the blade base.
Best regards,
Your GrueneSmoothies.com Team
Beanwortet am 25.07.2024 um 19:17 Uhr
Reviews
-
[5 of 5 Stars]
-
Simple solutionDo not touch the blade => problem solved.
