GrueneSmoothies.com - Warranty

We grant a warranty for the offered product.

Warranty conditions:

In addition to the statutory rights in case of defects, to which you are entitled, we grant consumers 5 years warranty - in accordance with §13 BGB - on the goods advertised with the warranty promise. If the goods contain the individual part "engine block and gearbox", we grant consumers 10 instead of 5 years warranty - in accordance with §13 BGB - on this individual part. The period for calculating the warranty period begins with the invoice date. Our warranty applies in the countries Germany, Austria and Switzerland. If during this period material or manufacturing defects occur in the goods purchased by you or if a restriction of the functionality of the goods occurs, we grant you one of the following services, within the framework of the warranty, at our judgment:

  • repair of the goods free of charge or
  • exchange of the goods free of charge for an equivalent article (if necessary also a successor model, if the original goods are no longer available) or
  • Refund of the full purchase price

In case of a warranty claim, please contact us as the warranty grantor:

Grüne Smoothies GmbH
Urbanstr. 177A
10961 Berlin
Germany

E-mail address: hallo@gruenesmoothies.de
Tel.: + 49 (0)30 - 44 79 34 23

This warranty does not cover cosmetic changes and signs of wear that do not affect performance, e.g. discoloration or the effects of the use of polishing and cleaning agents or accumulated food residues.

Warranty claims are excluded in case of damage to the goods due to:

  • misuse or improper handling
  • Environmental influences (humidity, heat, overvoltage, dust etc.)
  • Non-observance of any safety precautions
  • Non-observance of the operating instructions
  • Use of force (e.g. impact, shock, falling)
  • unauthorized repair attempts

Warranty claims are limited to 6 months - from the date of invoice - in case of damage to the goods caused by:

  • commercial use and use outside the private household
  • extremely frequent use of the goods, which exceeds the normal household use

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A claim under the warranty requires that you allow us to examine the warranty claim in advance by sending us the goods. For the return of the goods, from Germany, you will receive a prepaid return label on request. Subsequent reimbursement of the shipping costs borne by you are unfortunately not possible. When sending the goods from abroad, the costs for the transport and the risk of damage or loss of the goods during transport are to be borne by the buyer. We therefore recommend insured shipping with tracking number. In this case, it is important to ensure that damage in transit is avoided by appropriate packaging. It is best to keep the original packaging with the shipping box.

To apply for warranty service, a copy of the original invoice must be enclosed with the shipment. We ask for your understanding that we can refuse warranty service if the copy of the invoice is not enclosed. The invoice copy is used for the calculation of the warranty period.

If it is a legitimate warranty claim, the return of the goods is free of carriage charges for you.

Notice:
Your legal rights are not limited by this warranty promise. In particular, any existing statutory warranty rights against us remain unaffected by this warranty promise.

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